San Diego, California
Construction
Challenge
"Hourly has probably been the longest payroll company I've stuck with. I'm not looking for another payroll company—it's really hard to find good service in this space, and with Hourly, I feel like I'm heard."
Dana and her husband purchased The Tailored Closet and Premier Garage franchise in 2014, opening their doors in early 2015. Their business specializes in custom closets, garage cabinets, and epoxy flooring, occasionally tackling other custom built-ins like pantries, home offices, and Murphy beds.
Like many business owners, Dana experienced a revolving door of payroll companies before finding Hourly. "In the 10 years I've been in business, I've used QuickBooks, a PEO, Paychex, and now Hourly—and I've probably been with Hourly the longest," Dana explained.
Her experience with previous providers left much to be desired. With Paychex, Dana faced constant representative turnover. "My person switched every five minutes, and I couldn't keep up with who I was supposed to talk to. Clearly, it wasn't a fun place to work because nobody stuck around," she recalled. "I would email the one rep I liked saying, 'Can you help me with this? I know you're not my rep, but I can't get ahold of mine.'"
Cost was another significant pain point. "It was very expensive. I was paying around 400 dollars a month extra for an HR function that I never even used," Dana said.
After switching to Hourly, Dana immediately noticed the difference in customer service quality. "I enjoy the fact that I can call Amber or send an email to support, and everyone's going to help. I feel like I'm heard," she emphasized.
The platform's integration with workers' compensation insurance has been particularly valuable. "I love that my workers' comp now goes through Hourly, and everything gets taken care of. Before, I was having to manually download reports and upload them elsewhere—it was very time-consuming and prone to errors."
For Dana's team of 10-12 employees, the Hourly app has been user-friendly and convenient. "They like it. They can check their pay stubs and clock in and out easily," she said.
The cost savings have been significant. "I'm now paying about $315 a month with Hourly versus what would have been considerably more with other providers, especially with all their add-on services," Dana estimated.
More importantly, Dana has reclaimed valuable time. "There's huge savings in my time. I was manually entering so many things before, which inevitably led to errors. I love that I don't even have to think about it now."
As The Tailored Closet approaches its franchise renewal after 10 years in business, Dana values having a reliable payroll partner she can count on. "I've told many of my fellow franchisees about Hourly," she shared.
For other business owners considering a switch, Dana's advice is clear: find a payroll provider that listens and adapts to your needs. "I've brought up things that would be nice to have, and those changes have happened. That responsiveness makes all the difference."
Want to see how much time you could save with a payroll provider who actually listens? Book a 15-minute call with Hourly and find out.
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