Shift work is a popular way to handle the rhythm and needs of different businesses — from manufacturing and hospitals where night shifts are a must to restaurants and cafes where rotating shifts ensure fair treatment for all employees. What is a rotating shift, then?
In this guide, you can get to know the basics about rotating shift work and how to employ it successfully in your business.
What Are Rotating Shifts?
Numerous types of businesses and organizations need to use shift work in order to cover their schedules. Some of the main fields include food service, healthcare, security and protection services, cleaning, construction, manufacturing, transportation, and personal assistance, among others.
If you have to keep operating constantly over a span of, say, 16 or even 24 hours, you need to plan shifts for your employees. That’s the only way to cover the whole set of work hours in a reasonable manner.
A rotating shift is a common method to schedule your team’s work in a balanced and fair way. Instead of having the same employee work the night shift all the time, for example, they would get a breather and work day shifts too. Others would then fill in the night shift, on rotation.
In this scenario, a number of employees would share the burden of the more difficult shift.
The other option for shift work is using a fixed schedule. For example, then the same employee would work a day shift, while another the night shift. This may be a choice for some businesses, depending on their exact needs. However, it may lead to disparities between different team members that can lead to exhaustion and frustration. An engaged workforce is more productive, which means a rotating shift will most likely be the preferred way to go.
How Rotating Shifts Function
The basic concept of rotating shifts is scheduling employees to take on different time slots of work on a cyclical principle.
The rotation can work in different ways. Let’s say you have three different shifts. One option is to assign a team member to each of them, and the whole team takes turns passing through all the shifts. Another possible approach is to have an employee work the same shift, but on alternating days of the week. You can also set up a rotation system for weekends. Then periodically, everyone on the team gets to spend the traditional days off with their family and can have a normal social life. This is also important in terms of establishing a solid work-life balance for your staff.
You can learn more about the basics of shift work in this guide from the Center for Disease Control and Prevention.
The Pluses and Minuses of Rotating Shifts
Using a rotational shift system has both advantages and disadvantages - for your business and for your employees.
In terms of the positives, rotating shifts are a good way to ensure a fair distribution of the work between all the team members. For example, for restaurants and cafes, having employees take on both day and evening or afternoon shifts is important for their income and work satisfaction. In the case of diners, the evening hours usually boast more clients and thus better tips for the staff. It is thus essential to have all employees take the evening shifts at some point, since they are more profitable.
Using rotation in the shift scheduling is paramount for businesses and organizations that need a 24-hour service, such as hospitals. The night shifts are notoriously difficult, and it is not good practice to have the same people work at night all the time. That’s why rotating shifts are usually the solution, as they allow the equal distribution of the most difficult shift to all employees.
For some employees, shift rotation may also be advantageous in terms of flexibility. It allows different work rhythms and team members may be able to combine more consecutive days off to get extended work pauses without taking official paid time off.
As for the negative sides of shift rotations, the biggest issue lies in night shifts. They are usually the most difficult ones to handle, as they require team members to break their natural sleep cycles. Night shifts can have a harmful impact on employees’ physical and mental health. For some people, adapting to disrupted sleep patterns or sleep deprivation is easier than for others. Still, night shifts should be scheduled with concern and care.
The other disadvantage of rotating schedules is their unpredictability. Employees have to adjust to a constantly changing rhythm. They also have to keep track of the planning for each week. This can be tiring and can have a negative influence on one’s feeling of well-being. Productivity and team morale of shift workers may also suffer as a result of fatigue and dissatisfaction with the work rhythm.
The Main Types of Rotating Shifts
There are different variants for handling rotating shifts. Here are four of the most widely used ones.
Days Off Rotation
Rotating weekend work is a common practice in diverse business contexts where Saturdays and Sundays are work days. So what is a rotating weekend schedule? Employees take turns on when to work weekends, and when to have the weekend off. This ensures all get a fair amount of weekend time with their loved ones.
Quick Rotation
When rotating shifts are constant, you may decide to arrange them on a weekly or bi-weekly basis. Then an employee may pass through a cycle of different shifts within a period of seven to 14 days.
Slow Rotation
It is possible to set a rotation schedule on a ‘slow basis’ as well. Then the shifts stay the same for months or even half a year. This is preferred in some cases, as this allows employees to better adjust their sleeping cycle and life planning.
Rotation for Parts of the Workforce
For some businesses and organizations, partial rotation may also be a solution for handling shift allocation. A part of the team may work on a fixed shift schedule, while the others go through a cycle of shift rotations.
How to Set Up Your Rotating Shift Schedule
There are different ways in which you can set up rotating shifts for your team. In this section, you can find eight of the most popular ones - with specific tips on how to apply them.
It is important to note that whichever structure you opt into for your business, you have to take into consideration some guidelines on ensuring a fair schedule for all of your employees. It should be based on taking care of their physical and mental health, personal needs, and necessity for communication and coordination of shifts, among others.
The main principles that lead to a working rotating shift system in the long run include:
- Thorough coordination with employees about shift scheduling (even self-scheduling may be an option for some organizations)
- Timely planning, which allows team members to prepare for their shifts
- Allowing the possibility for reasonable shift changes and swaps
- Making a schedule that accounts for the need for healthy hours of sleep for employees
Options for Three Teams
The 24-48 Schedule
This schedule is intended for three teams covering a 24-hour shift. The cycle is made up of three days:
- 24-hour shift with three teams covering span of time
- 48 hours off for those three teams
Options for Four Teams
The 2-2 3-2 2-3 Schedule
This is one of the most common options for arranging rotation of shifts. It is often used in the food service sector.
The pattern for each employee then looks the following:
- Two day or night shifts and two days off
- Three day or night shifts and two days off
- Two day or night shifts and three days off
Cycle: Two weeks
Shift length: Variable
The DuPont Schedule
DuPont is a system suitable for four teams. It is split into two 12-hour shifts.
The schedule of each team includes:
- Four night shifts and three days off
- Three day shifts and one day off
- Three night shifts and three days off
- Four day shifts and seven days off
Cycle: Four weeks, average work week of 42 hours per employee, which is more than the full-time standard and may lead to overtime pay
Shift length: 12 hours, day and night shift
The Pitman Schedule
Another option for four teams is the Pitman system, which is also based on two 12-hour shifts.
The distribution for each team is as follows:
- Team A: two day shifts, two days off/three day shifts, two days off/two day shifts, three days off
- Team B: two night shifts, two days off/three night shifts, two days off/two night shifts, three days off
- Team C: two days off, two day shifts/three days off, two night shifts/two day off, three night shifts
- Team D: two days off, two night shifts/three days off, two day shifts/two days off, three day shifts
You can rotate teams through the different formats.
Cycle: Four weeks, average work week of 42 hours per employee
Shift length: 12 hours, day and night shift
Options for Five Teams
The 6-4 6-4 6-4 Schedule
This shift schedule is suitable for five teams covering 10-hour work shifts that overlap in a 24-hour span.
The cycle works like this:
- Six days of first shift and four days off
- Six days of second shift and four days off
- Six days of third shift and four days off
Cycle: 30 days
Shift length: 10 hours (with overlaps), 8-hour shifts are also possible without an overlap
The 5-3 5-4 5-3 Schedule
Another variant for five teams is the 5-3 5-4 5-3 system.
The pattern is:
- Five days of first shift and three days off
- Five days of second shift and four days off
- Five days of third shift and three days off
Cycle: 25 days
Shift length: 10 hours (with overlaps)
The 4-2 4-3 4-3 Schedule
You can use the 4-2 4-3 4-3 system for five teams as well.
This is how it works:
- Four days of first shift and two days off
- Four days of second shift and three days off
- Four days of third shift and three days off
Cycle: 20 days
Shift length: 10 hours (with overlaps)
Options for Six Teams
The 4-3 Schedule
The 4-3 rotating system is tailored for six teams. It is based on three kinds of 10-hour shifts (first, second and third) that cover a full 24 hours. They have a partial overlap, which provides extra workers for a business at busy times.
The pattern is the following for each team:
- Four days of first shift and three days off
- Four days of second shift and three days off
- Four days of third shift and three days off
Cycle: Three weeks
Shift length: 10 hours (with overlaps)
Get started with time tracking
Whichever type of rotating shift fits best for your business, you need to track employees’ time in order to account correctly for shifts worked, payroll and workers’ comp.
You can get your team started on time tracking today with the Hourly app. It’s easy to use and has the right functionalities to help you stay on top of your business processes.
1. Introducing Yourself
Your introductory email needs to pack a lot of information into a small package. Try something like this:
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Hello Jane,
My name is John Doe and I work for ABC Agency, where we provide business insurance policies to many of Dallas' rockstar small businesses.
Congratulations on your new business, Jane's Bakery. Are you wondering if you have all the insurance you need? Or if your policies will really cover you in a pinch?
At ABC Agency, we pride ourselves on providing robust, comprehensive coverage options to companies like yours with flexible, pay-as-you-go plans.
Are you available this week to talk more about how we can help? I can help you find the most affordable rates and the best policies out there.
I look forward to speaking with you soon.
Cheers,
John Doe
2. Presenting a Quote
Once you've met with your potential client, a quick reply with their quote will get the ball rolling.
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Hi Jane,
Thanks so much for meeting with me this morning. I loved touring Jane's Bakery–I can still smell those delicious chocolate chip cookies baking! You have a great location, and I'm sure you're going to do great on Front St.
After reviewing my notes, I've pulled together an insurance quote for you (attached). I recommend a business owner's policy. A BOP includes several insurance products in one: liability, property insurance, and business interruption insurance. It offers robust coverage at a competitive price.
I'll call you in a few days to see what you think about this insurance plan. In the meantime, if you have any questions, don't hesitate to email me or call me at [phone number].
Again, thank you for your time today. I look forward to working with you in the future.
Cheers,
John Doe
3. Thanks for Purchasing a Policy
Gratitude is important! It's never a bad idea to thank your clients for their business.
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Hi Jane,
Thank you for choosing a business owner's policy with ABC Agency. We know it's so important to get the right coverage for your business, and we are honoured you've placed your trust in us.
We're excited to work closely with you, and our no. 1 goal is to make sure you're business is always protected.
Do you have any questions? We are here to help. Reach out whenever something comes to mind.
Thank you again for choosing ABC Agency to insure Jane's Bakery.
Cheers,
John Doe
4. Welcome Email
A welcome email helps clients feel like you're there to help–and can softly pitch other insurance products you offer.
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Dear Jane,
Welcome to the ABC family! We are thrilled to have you as a new customer and can't wait to meet all of your insurance needs.
As an independent insurance agency, we work with multiple insurance providers to find the best coverage options for all our customers. If you need any other type of insurance–like [include additional offerings unique to your agency, like life insurance, health insurance, home insurance or anything else]–we can help you too.
Do you want to discuss any of these policies?
Cheers,
John Doe
5. Introducing a New Product
A happy client may want to expand their business with you.
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Hello Jane,
I hope all is well with you and Jane's Bakery. I stopped in yesterday for a blueberry muffin and coffee, and they were delicious. I loved the hint of cinnamon in the muffin! Was that your idea?
I wanted you to be the first to know we are now offering commercial vehicle insurance to our policyholders. Auto insurance for your catering vans is super important since your personal car insurance won't cover them.
We're offering this insurance coverage solely to our current business clients at the moment and have some very competitive rates.
Would you like me to work up a quote for you?
As always, thanks so much for being a part of the ABC family.
Cheers,
John Doe
6. Asking For Referrals
Once your relationship is established and comfortable, let your clients help you grow.
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Hi Jane,
You've been a valuable member of the ABC family for two years now, and we so appreciate your business–not to mention the muffins you supply for our monthly meetings!
Because you are a valued policyholder, I wanted to ask a quick favour. I know you are active in the local Chamber of Commerce, and I'm hoping you might know some colleagues who would benefit from working with our insurance company.
Referrals are one of the most effective ways to connect with our community since people really trust their friends, family and colleagues. Is there anyone you'd recommend I speak with?
Remember that in addition to business insurance products, we offer everything from life insurance policies to pet insurance.
As a thank you for your help, we will send you an Amazon gift card of $100 when your referrals buy insurance from us.
Thanks so much for your help!
Cheers,
John Doe
7. Policy Renewal
If your client needs to renew their policy with you, send an email like this:
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Hi Jane,
I hope you're doing well! What a year it's been—from being listed as one of the top 5 bakeries in Dallas to being an official vendor for the city—you have so much to be proud of.
Just a heads up that your business owner's policy is up for renewal soon and will expire on June 15, 2023.
If you're still happy with the coverage, we can easily renew it for you.
Do you have some time to chat this week?
Looking forward to serving you again!
Cheers,
John Doe